White Glove Service
for cargo that needs more care than standard delivery
Austoneโs White Glove Service is designed for bulky, fragile, high-value or installation-sensitive cargo that needs careful final delivery after arrival in Australia. It is ideal when your shipment needs protective handling, unpacking, room-of-choice placement, optional assembly or setup coordination, and a smoother handoff at the destination.
Why buyers use White Glove support
Some shipments need more than standard port delivery, warehouse handoff or curbside drop-off. Buyers usually choose White Glove when landed condition, presentation, setup readiness or site delivery coordination matters just as much as the freight itself.
Protect delicate or high-value cargo
Use White Glove when the goods need extra care during final handling, unpacking or placement at destination.
Support site, showroom or room-of-choice delivery
This service is useful when the cargo needs to be placed where it will actually be used rather than simply dropped at the nearest receiving point.
Reduce friction after arrival
White Glove helps connect freight, customs and final delivery into a more complete handoff for the customer, project team or end destination.
When White Glove is usually worth it
This service is not for every shipment. It is most useful when the commercial value of careful final handling is higher than the cost of a more standard delivery method.
Furniture and showroom stock
Good for bulky, finish-sensitive furniture that may need unpacking, placement or delivery into a showroom, hotel, fit-out or project environment.
Lighting and fragile installations
Useful for fragile fixtures or decorative products where breakage risk, presentation and project timing all matter at the destination side.
Machinery and technical equipment
Useful when crated equipment, bulky machinery or installation-sensitive cargo needs more careful unloading, placement or site delivery coordination after arrival.
Common questions about White Glove Service
These questions help buyers understand whether White Glove is the right fit before they request a quote or choose a more standard delivery path.
Ask about your final-delivery and handling needs
Tell us what you are shipping, where it needs to be delivered and what level of care is required after arrival. We can help decide whether White Glove is the right support option for the shipment.
Tell us the cargo type
Furniture, lighting, premium appliances, showroom stock or another fragile or bulky shipment.
Tell us the delivery environment
Warehouse, showroom, hotel, retailer, project site or another destination that affects the final handling plan.
We define the right handoff scope
Inside delivery, unpacking, placement, packaging removal or setup coordination depending on what the cargo actually needs.